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Sweet Stitches Quilt Shop POLICIES


PRODUCT RETURNS - Online Orders

Your satisfaction is very important to us. If an online order does not meet your expectations, please contact us, prior to returning an item, within 14 days of the original purchase date to arrange for an exchange or refund. We can be reached at 219-250-5942 or info@sweetstitchesquiltshop.com.

When returning an item, please include a copy of the original invoice with the reason for your return clearly written.
It is highly recommended that you use a trackable shipping service (FedEx, UPS, USPS) when making a return. Sweet Stitches Quilt Shop cannot be responsible for lost return items.

Please note that we can only provide a refund after Sweet Stitches Quilt Shop has received the unused returned merchandise in its original packaging and presentation. 

Due to copyright laws, books and patterns cannot be returned.
Special ordered items may not be returned unless defective. 
Fabrics may only be returned if shown to be defective. To be considered for a return, fabrics must be unwashed, untreated, and in their as-shipped state.

Shipping & Handling charges are not included in refunds unless a product was defective or an error was made by Sweet Stitches Quilt Shop.

Refund credit will be issued to the source of the original payment.

PRODUCT RETURNS - In-Store Purchases

Your satisfaction is very important to us. If a product does not meet your expectations, please let us know within 14 days of the original purchase. We can be reached at 219-250-5942 or info@sweetstitchesquiltshop.com.

Due to copyright laws, books and patterns cannot be returned.
Special orders, Fabrics and In-Stock products that include a non-transferable warranty, Sewing Machines and Cabinets, may only be returned if found to be defective. To be considered for a return, fabrics must be unwashed, untreated, and in their as-shipped state.

A Refund will only be issued to the source of the original payment.

CLASS POLICIES

COVID Update August 2020
  1. All Class fees must be paid IN FULL at the time of registration.  You may register in person, by phone or online.
  2. Refunds will only be provided if you cancel at least ONE WEEK prior to the start of the class. 
  3. All classes require a 3 person minimum.  If the minimum is not met, Sweet Stitches will have the option to cancel the class. We will either issue you a refund or you may transfer your class fee to another class of your choosing.
  4. To allow for proper Social Distancing, Classes are limited to 4 student’s maximum and are reserved on a first-come-first-served basis.
  5. Sweet Stitches will adhere to CDC, State and Federal Guidelines regarding the use of masks. Unless otherwise specified, ALL class participants and instructors will be required to wear a mask.
  6. In order to maintain an appropriate learning atmosphere and proper Social Distance, we insist that all participants be registered students. We ask that you not bring a guest, family member or child.
  7. It is our goal to maintain affordable class fees. We do ask for your support of our shop and instructors by purchasing class supplies and fabric from Sweet Stitches.  A 10% discount will be provided to registered students for class related materials.
  8. The student is responsible to bring basic sewing supplies to each class: scissors, threads, seam rippers, rotary cutter, rulers, marking pens/pencils, etc. (If there are any questions as to the requirements of a specific class, please ask) Students in the Beginning Quilting Classes may, on a one-time basis, purchase required sewing notions as listed previously at a 10% discount.
  9. Class information and material lists will be supplied at the time of registration.  If the list is not available at that time, you will be notified when it becomes available.
  10. Students are encouraged to bring their own sewing machine to class. (A machine that is in working order and which you are familiar with the basic features of) Dependant on availability, and on a first-come, first-served basis, students may request the rental of a shop machine. 
  11. Each student must have a LEGAL COPY of any pattern or book that will be used in the class.
  12. We ask that the selection of all class materials and supplies be made well PRIOR to class.  We are always here to help you with your selection.
  13. Please be courteous to other students and instructors by arriving at least 15 minutes before class.  This will provide the time required to set up and be ready to start on time.
  14. Keep in mind that you signed up for the class to learn new and improve your skills. Please do not be afraid to ask questions, please have fun and enjoy your time together!

SHIPPING


  • Oversized Item Surcharges & Signature Required
  • For security, all orders over $200.00 will require a signature upon delivery. Please refer to your tracking number to make arrangements.
  • Cutting mats measuring 24" x 36" will be charged $15.00 surcharge.
  • Please note all APO/FPO, Alaska, & Hawaii orders are subject to an increase in postage on high value orders. You will be contacted for approval before any charges are made.