Sweet Stitches Quilt Shop POLICIES


PRODUCT RETURNS

Your satisfaction is very important to us. If an item does not meet your expectations, please contact us within 14 days of the original purchase date to arrange for an exchange or refund. We can be reached at 219-250-5942 or info@sweetstitchesquiltshop.com.

When returning an item, please include a copy of the original invoice with the reason for your return clearly written.
It is highly recommended that you use a trackable shipping service (FedEx, UPS, USPS) when making a return. Sweet Stitches Quilt Shop cannot be responsible for lost return items.

Please note that we can only provide a refund after Sweet Stitches Quilt Shop has received the returned merchandise in its original packaging and presentation. Fabrics may not be cut, dyed, washed or contain any odor or pet hair. Only cuts ½ yard or larger may be returned.

Due to copyright laws, books and patterns cannot be returned.

Special ordered items will incur a 20% restocking fee.

Shipping & handling charges are not included in refunds unless an order error was made by Sweet Stitches Quilt Shop.

Refund credit will be issued to the source of original payment.

CLASS POLICIES

  1. All Class fees must be paid IN FULL at the time of registration.  You may register in person, or online.
  2. Refunds will only be provided if you cancel at least ONE WEEK prior to the start of the class. 
  3. All classes require a 3 person minimum.  If the minimum is not met, Sweet Stitches will have the right to cancel the class. We will either issue you a refund or you may transfer your class fee to another class of your choosing.
  4. Classes are limited to 6 student’s maximum and are reserved on a first come first served basis.
  5. In order to maintain an appropriate learning atmosphere, we insist that all participants be registered students. We ask that you not bring a guest, family member or child.
  6. It is our goal to maintain affordable class fees. We do ask for your support of our shop and instructors by purchasing class supplies and materials from Sweet Stitches.  A 10% discount will be provided to registered students for class related materials.
  7. Class information and material lists will be supplied at the time of registration.  If the list is not available at that time, you will be notified when it becomes available.
  8. Students are required to bring their own sewing machine to class.  (A machine that is in working order and which you are familiar with the basic features of)
  9. Basic sewing supplies must be brought to each class: scissors, threads, seam rippers, rotary cutter, rulers, marking pens/pencils, etc. (If there are any questions as to the requirements of a specific class, please ask)
  10. Sweet Stitches has a limited number of sewing machines available for rent.  Machine rental is provided on a first come first served basis.
  11. Each student must have a LEGAL COPY of any pattern or book that will be used in the class.
  12. We ask that the selection of all class materials and supplies be made PRIOR to class.  We are always here to help you with your selection.
  13. Please be courteous to other students and instructors by arriving at least 15 minutes before class.  This will provide the time required to set up and be ready to start on time.
  14. Keep in mind that you signed up for the class to learn new and improve your skills. Please do not be afraid to ask questions, please have fun and enjoy your time together!

SHIPPING

Domestic Shipping Notes

  • Oversized Item Surcharges & Signature Required
  • For security, all orders over $200.00 will require a signature upon delivery. Please refer to your tracking number to make arrangements.
  • Cutting mats measuring 24" x 36" will be charged $10.00 surcharge.
  • Please note all APO/FPO, Alaska, & Hawaii orders are subject to an increase in postage on high value orders. You will be contacted for approval before any charges are made.