Returns / Refunds Your satisfaction is very important to us. If an item does not meet your expectations, please contact us within 14 days of the original purchase date to arrange for an exchange or refund. We can be reached at 219-250-5942 or info@sweetstitchesquiltshop.com. When returning an item, please include a copy of the original invoice with the reason for your return clearly written. It is highly recommended that you use a trackable shipping service (FedEx, UPS, USPS) when making a return. Sweet Stitches Quilt Shop cannot be responsible for lost return items. Please note that we can only provide a refund after Sweet Stitches Quilt Shop has received the returned merchandise in its original packaging and presentation. Fabrics may not be cut, dyed, washed or contain any odor or pet hair. Only cuts One Half yard or larger may be returned. Due to copyright laws, books and patterns cannot be returned. Special ordered items will incur a 20% restocking fee. Shipping & handling charges are not included in refunds unless an order error was made by Sweet Stitches Quilt Shop. Refund credit will be issued to the source of original payment.